A new quality award for Aerolíneas Argentinas. It was the best in the category of largest airline companies in Latin America

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It was chosen by the opinion and qualification of all the travelers of the world in the online community of TripAdvisor

Aerolíneas Argentinas. was honored once again in the “Traveler Choice Awards” which owns the specialised Trip Advisors site, according to the ratings and opinions of thousands of travelers. This year, the airline was awarded top in the category “Best Major Airline Latin America”, which rewards the largest airlines in the region.

Airline aircraft at Aeroparque: The company has a five-year plan to further improve the customer experience.

This distinction was added to the three obtained last year In “The best Airline” categories of Latin America, “Best Business Class in Latin America”, And “Best Economic Class” in Latin America.

Today, the President of the airline Group, Luis Malvido, received the Vice President of Trip Advisor, Jamie Counter and the Director for the region Ryan Cornelius, who gave the distinction in an event held in the offices Company’s corporate.

Upon receiving the award, Malvido said: “This Award is a recognition to the more than 12,000 employees who each day give their best to provide quality and efficient service. This is added to the fact that it is a distinction that arises from the opinion of our passengers, which places us at the level of the most important airlines. ” We are working for the whole company to have focus on the customer, “added the airline president.

He then said: “In addition to the 70 aircraft flying in the region, there are always three that are always kept on standby in case of a malfunction that may suffer any aircraft.

Many of the airlines we compete with do not have that possibility and therefore that makes our punctuality one of the best at a world level and one of the main attributes that passengers recognize. “

On the other hand, Jamie Counter commented: “On behalf of the Trip Advisor community we want to congratulate Aerolíneas Argentinas. We encourage you to celebrate the achievement of this award and to share it with all your customers. “

Founded in 2002, the Traveler´s Choice Awards that Trip Advisor delivers are a reference within the digital community made up of millions of travelers from all over the world. Through an individual voting process, each user appreciates all the aspects that make up the travel experience: customer service, on-board services, fleet comfort, and entertainment offerings, among others.

Obtaining this award is produced in the framework of the new Strategic Plan of the company that It covers the next five years and that puts special emphasis on the focus on the client, for the integral improvement of its experience. In the pursuit of that goal, Achievements are highlighted as the level of punctuality of the flights, which closed the year 2018 with an average of 87, which represents a historical record. In the same line, the level of satisfaction of the passengers reached its historical maximum in August of last year, when it was located in the 47 (being 50 the value that represents the excellence).

Within that customer-based focus, Malvido highlighted that one of the points in which they emphasize is the airline Plus program, which offers permanent promotions to fly with miles as a way to “reward” the loyalty of passengers who continue to choose .Another important point that the president of airlines remarked is that there will be a complete renovation of the cabin of the domestic aircraft.

We want to make an important jump in the comfort of the passengers and among other things to offer features like Wi-Fi “, although it clarified that this last point will take some time to the company because it is not clear what is the appropriate technology to provide that service onboard.

The commercial director of the airline, Máximo Amadeo, revealed that they are working to launch a new Web page “in the coming weeks” and accompanying this, a new app to improve the user experience. He also argued that there will be assessment tools available to customers at each point of contact. “In airports, flights and post flights there will be a more surgical measurement of the opinion and experience of customers to be focused on them.”

Finally, he said that they have to be very conscious that our customers of high value” which are the 5% passengers of the company and represent the 30% of their income. “Our goal is to retain them and to be the ones that best score us and be part of the airline loyalty program Plus”

Source: El Clarin

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  • Leatha says:

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